Heap allows you to secure your account via two-factor authentication. To add 2FA to your account:

  1. Navigate to Account > Manage > General Seettings.

  2. Click the Enable Two-Factor Authentication button.

  1. Scan the QVR code with your 2FA app and enter the code. Some examples of 2FA apps are Google Authenticator (iOS | Android) or Authy (iOS | Android),
  1. Enter the code that appears in your authenticator app, then click the Confirm Code button.
  1. A pop-up will appear with your recovery code. Be sure to to copy-paste this code into a safe place. You will not be able to see this code again, and it is required for deactivating two-factor authentication on your account in the event that you lose your device. Alternatively, you may download a copy of your code via the Download button.

Viola! You have enabled two-factor authentication for your account.

Mandatory 2FA

Admins can enable mandatory 2FA for all Admins or all users of your Heap domain. To enable mandatory 2FA, as an Admin, navigate to Account > Manage > Security and select your preferred setting in the 'Mandatory Two-Factor Authentication' drop-down.

Prior to enabling mandatory 2FA, be sure to remind your users and/or Admins to store their recovery code in a safe location.

Removing and Reconfiguring 2FA

You can also remove or reconfigure 2FA by navigating to Account > Manage > General Settings.

Updated 27 days ago


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